Refund policy

Returns

We accept returns within 15 days of delivery on items that are unopened, with the safety seal intact, and in their original packaging. For health and safety reasons, we cannot accept returns of opened supplements unless the item arrived damaged, defective, or incorrect.

To start a return, email us at faez@uniqueherbs.org with your order number. If your return is approved, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Approved returns should be sent to:
Unique Herbs
1091 Yonkers Ave
Yonkers, NY 10704
United States

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 15 days of delivery with your order number and a photo, and we will send a replacement or issue a full refund at no cost to you. You do not need to return the item.

Refunds

We will email you once we have received and inspected your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Subscriptions

You can cancel a subscription at any time before your next billing date from your account or by emailing us. Subscription orders that have already shipped follow the return terms above.

Exchanges

The fastest way to get a different item is to return the original (if eligible) and place a new order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery for any reason, provided the item is unopened with the safety seal intact and in its original packaging.

Questions

Email faez@uniqueherbs.org.